Apple’s standalone support app is now available in the U.S. It’s free and available in the App Store for iPhones and iPads running iOS 9 or later. The Apple Support app lets you access product documentation, schedule appointments, as well as chat, email or schedule calls with an Apple Support technician. It’s also personalized to each user; it recognizes all your iCloud-registered devices so you don’t have to figure out details like what model of iPhone or Mac computer you have. You can also launch a native chat with an Apple service expert right in the app, and view your support case history when the session wraps. If an in-store appointment is required, users can schedule this in the Apple Support app and receive a reminder notifications.
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